WA
Wilfred A

1 reviews | Active since May 2017

29 Sept 2017, 11:08

LTE no Coverage or assistance from TELKOM

I got LTE 2 days ago and have had nothing but problems the network is permanently off speeds vary one moment you have 23mb/s the next you have 0.08 with latency of 2180ms. When you call 10210 they ask you to turn off youre router and back on again then they refer you back to the shop where you bought it. I specificaly asked the sales lady when I got the product if I have issues with signal what then ? Her reply was that TELKOM gives you a booster that increases signal. I went back after the 1st day I had it the lady that assisted me was not on shift and no one at the N1 City Mall branch knew anything about any item such as the booster she described ever existing, this includes the technical guy that was in the shop. I have not had usable internet since 04:00 today

My Faul number is : ********** 2

As it currently stands I will advise any and everyone to STAY AWAY from TELKOM LTE services like the plague because it does not work.

I will retract this statement when and if I am proven wrong by TELKOM rectifying the problem.

0
Replies (1)
Telkom
Telkom's reply24 Oct 2017, 17:04
Official

Hi Wilfredza,

Please be informed that we have attempted to contact you on the number: *** and have been unsuccessful.

Kindly provide us with an alternative number so that we can assist you further.

We apologize for the inconvenience caused.

Regards,
Caroline
Telkom Social Media Team.