PV
Paul V
1 reviews | Active since Dec 2014
22 Dec 2016, 13:21
LTE multi sim....multi stories....
<p>Hi</p> <p>Anyone at Telkom, please can you assist!</p> <p>I have a LTE multi some package have picked the second sim up from Telkom at Hemingways in East London on Monday the 19th of December at 4:30pm.</p> <p>I was told that it will be active within 24hours. By the agent at the store copied on this mail. I called on Wednesday the 21st of December at 3:59pm to find out no request was sent for activation. The call centre agent told me that she sent a request to activity and that it will be activated in 24hours. I wrote an email to the store agent but received no response.</p> <p>Then called again on Thursday the 22nd of December at 8:40am and was told that NO "order" has been placed to activate my sim card. But that the call centre agent sent two emails and would call me back with feedback.</p> <p>Phone again on Thursday afternoon at 12:28pm just to be told only the Telkom shop(which is 130km away) will be able to activate the simcard!</p> <p>Surely that isn't the truth as they couldn't do it in the first place. Please activate my sim card! And provide me with details. I attach a picture for your convenience.</p> <p>Looking forward to hear from you!</p> <p>Best Regards <br />Paul </p> <p>-- <br />Paul <br />On 22 December 2016 at 8:27:51 AM, PAUL wrote:</p> <p>Any news on this sim?</p> <p>From: PAUL<br />Date: Wednesday, 21 December 2016 at 3:30 PM<br />To: ********** />Subject: Second Simcard for LTE</p> <p>Hi, just checking how it is going with getting the second sim for lte loaded for me. I visited the shop on Monday but the second sim was loaded against the land line so you needed the head office people to sort it yesterday.</p> <p>Best Paul</p>
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
22 Dec 2016, 20:44Good day.
Thank you for making contact with us. Please provide your ID number for our team to check on this and advise.
You can send us a private reply or e-mail us at ***. Please use your ref in the subject line: AI***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Telkom's reply22 Dec 2016, 20:44
Official
Good day.
Thank you for making contact with us. Please provide your ID number for our team to check on this and advise.
You can send us a private reply or e-mail us at ***. Please use your ref in the subject line: AI***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
28 Dec 2016, 09:15Good day
We have received the e-mail, thank you. We have requested our support team to assist you. Your case number is ***2.
Regards,
Sikelelwa
Telkom Social Media Team
Best regards,
Telkom's reply28 Dec 2016, 09:15
Official
Good day
We have received the e-mail, thank you. We have requested our support team to assist you. Your case number is ***2.
Regards,
Sikelelwa
Telkom Social Media Team
Best regards,
PV
Paul V's updateReviewer Update
28 Dec 2016, 10:57Thank you very much Sikelelwa, more or less how long before they would respond?
PV
Paul V's update28 Dec 2016, 10:57
Reviewer Update
Thank you very much Sikelelwa, more or less how long before they would respond?
PV
Paul V's updateReviewer Update
29 Dec 2016, 16:37Any feedback Sikelelwa??
PV
Paul V's update29 Dec 2016, 16:37
Reviewer Update
Any feedback Sikelelwa??
PV
Paul V's updateReviewer Update
29 Dec 2016, 16:56Dear Telkom,
As the communication from all 7 employees who I have been interacting with regarding the 2nd sim on my multi sim account for (081) ********** is shoddy at best. And since I originally upgraded to the multi sim for my vacation which is ending on the 5th of January 2017.
Please consider this service canceled if the second simcard is not activated by this afternoon! It has been 10 days!! How on earth is a self respecting Telco not able to active a simcard in 10days??
Kindest Regards Paul
PV
Paul V's update29 Dec 2016, 16:56
Reviewer Update
Dear Telkom,
As the communication from all 7 employees who I have been interacting with regarding the 2nd sim on my multi sim account for (081) ********** is shoddy at best. And since I originally upgraded to the multi sim for my vacation which is ending on the 5th of January 2017.
Please consider this service canceled if the second simcard is not activated by this afternoon! It has been 10 days!! How on earth is a self respecting Telco not able to active a simcard in 10days??
Kindest Regards Paul
PV
Paul V's updateReviewer Update
02 Jan 2017, 18:30Received a message from Telkom today to say they closed my case. Yet my problem is not resolved and the call centre will only open a new case!!!!!
"Your case no ********** 2 @ Telkom Mobile is resolved.Please call 081180 for further information"
How on earth does a service provider close a case without even trying to resolve the clients problem and without confirming the problem with the client.
I need someone from Telkom to please confirm that you have not been able to activate my sim card and have therefore canceled my contract. URGENTLY!!
PV
Paul V's update02 Jan 2017, 18:30
Reviewer Update
Received a message from Telkom today to say they closed my case. Yet my problem is not resolved and the call centre will only open a new case!!!!!
"Your case no ********** 2 @ Telkom Mobile is resolved.Please call 081180 for further information"
How on earth does a service provider close a case without even trying to resolve the clients problem and without confirming the problem with the client.
I need someone from Telkom to please confirm that you have not been able to activate my sim card and have therefore canceled my contract. URGENTLY!!