LTE modem collection and cancellation

<p>Below is what I posted on Telkoms facebook page on 23 August 2016. This issue is still not resolved from 4 months ago. Absolutely shocking. I have since then called them and mailed them and chatted on facebook messenger with them. They called me to confirm that they would send someone to collect the modem but no one comes(3 weeks ago). </p> <p>My 23 August post:</p> <p>I have tried to be patient. I ordered a LTE uncapped modem online. It was delivered within a few days which was impressive. I however could not get the decent bandwidth as the LTE signal is bad in my area. I then went to your store at the Pavillion in Durban to return the unit within the 7 day cool off period. They agreed that I was allowed to return the unit within 7 days but they would not accept the unit from me because they did not supply it from that store. I bought it via the web so they said they would get a courier to collect it. It has now been 3 months and you have taken R799 per month off my account. I have taken it back to the store and again they refused to take it and promised to send a courier. I have called the call center and get the same promise but nothing is done about it. After the last call I made on Friday to the call center, and another empty promise, I recieved a call from Telkom asking when they could come and install the device. I do not know how to resolve this issue. I have now had to resort to moaning online in the hope that someone at telkom takes this seriously. Please can this be resolve. This is my case number: ********** 5 Regards, Shane</p>