LTE Misinformation

We have had the worst experience recently. Telkom moved us over to LTE with the reasoning that ADSL is being phased out. Jeanette from the call center assured us that our fixed line telephone will still be active, only the ADSL will be moved. fast forward a month, we have no phone line, but we are being charged for it. The phone only works when plugged into the router. We went to the service center in Trade Route Lenasia, the consultant called the call center to find out if we can get a sim card for a wireless phone as our phone cannot be always plugged into the router, only to be told that that is not possible. I am paying close to R200 a month on a non existent fixed line. Telkom is quick to sell but has no idea what they are selling. The reference number for that call with Jeanette is ***. I want that call to be pulled as she assured me that I will not lose my fixed line. Furthermore, I want to be moved back to ADSL With this LTE Contract terminated- Telkom should not have consultants who cannot help paying customers.