LTE Migration - Ticket Number received

2 weeks ago i went to Telkom in town to migrate my LTE package as i have kept running out of data since switching over in December. I was told i had to do it online since i wanted a special package which was running in my area. I did that received a Ticket Number and since have not heard anything and it has been 2 weeks. I have called 10213 almost everyday and i get different information all the time. I have emailed [Email Removed] and have not had a response. I walked to telkom now only to be told there is nothing logged on the system under complaints or queries which basically means the call centres do nothing. I am so over Telkom service it is so bad I am beyond words.