LTE Migration - Ticket Number received

It has been almost 5 weeks and i am still waiting for a migration to be done from an LTE package to a special deal on uncapped.<br> I hold sometimes for an hour and a half before getting through to someone who each time sounds like they reading from a script. <br> They tell me they can't get through to my number yet everyone else can. Then i get told someone will call again and i wait and wait and then \they can't get through\". <br> I am disgusted in Telkom service. They think we must suck up their very poor service! "