LTE migration cancelled

Good day. Two weeks ago the cables were stole in my area when I contacted Telkom they told me to migrate to a lte package as they would not be replacing the cables in my area.After a week of calling Telkom to migrate my order was placed last Friday the 20/12 today I call to enquire the status of my order and I am told my order was cancelled because I have sufficient adsl coverage yet we have no cables and without internet for the past 2 weeks.so today a new order was placed yet again.Could someone please contact me as I would like to pic the lte router up if possible cause this is getting very ridiculous now waiting for Telkom,yet my statement for next months bill has already been sent to me yet I'm paying for a service I don't have.