LTE may be fast , but their service isn't.

On the 8th March 2016 i app**** online for the Telkom LTE Uncapped service for R599 p/m. About a week later i receive a phone call from a Telkom representative asking security questions etc and was then told it would take 5-7 working days for me to receive my router, i thought great. Oh no not so great, it is now the 11th of April, i have no router, and no-one at telkom wants to get hold of me or get back to me about anything. I logged complaints on social media, and have been told \sorry for the inconvenience, we have escalated your query, someone will get back to you\". This is all good and well if someone actually gets back to me. I have tried to phone telkom, and i just get transferred from one person to the next and eventually get cut off, or get told someone will call you now, and no one calls. I am extremely frustrated. My adsl is cancelled at the end of this month, and what should have been plenty of time to transfer over is now turning into an issue. PLEASE CAN SOMEONE FROM TELKOM GET BACK TO ME!!!!!"