SK
Sarel K

1 reviews | Active since May 2016

31 May 2016, 10:17

LTE - Low to non existing

<p>I cancelled my ADSL with Telkom due to the fact that they were never going to upgrade my area to higher speed ADSL (Telkom feedback). I then found this adverti*****t on facebook that promised the sun, moon and stars when you switch to LTE. Contacted the people and they came out to my house to "test" the signal.</p> <p>Amazing speed! Signed the ontract and got my router. All went OK for a week, with some loss of signal and those small niggles. Second weekend and all the wheels came off. The speed dropped to 0.8 Mbps. This continued for a whole weekend after we received feedback that they were doing maintanance on the towers. After a month of slow speeds, I dont believe that maintanance takes that long. Logged a call with Telkom and was promised that a technician will contact us. 2 weeks after this the call was closed as "resoved" without anyody contacting us. ***.</p> <p>After all this I sent through a cancellation form for this account. </p> <p>I have not heard anything from Telkom, as usual.</p> <p> </p> <p>Pathetic service from a pethetic company.</p>

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Replies (1)
Telkom
Telkom's reply31 May 2016, 12:23
Official

Hi Safran

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team