LTE- Lies Telkom
<p>I have purchased the TELKOM LTD device and was assured that my area is a coverage area... i suppose this is just another lie told by telkom</p> <p> </p> <p>I then called the customer "Service" centre - definately no service has been fortchcoming.</p> <p> </p> <p>I was promised an atena - its now been a month and i havent received same.</p> <p> </p> <p>i have called the customer service centre several times and i still have not been assisted. I am left on hold for team leaders for hours on end. </p> <p>i have complained directly to Telkom but i have failed to receive the coutesey of a response.</p> <p> </p> <p>I have then been advised that they can not assist me on the progress of my matter as its a back office matter.</p> <p> </p> <p>Telkom needs to reund all their clients.</p> <p> </p> <p>Their service is terrible...</p>
Hi sabeeha-moolla,
Thank you for making contact with us.
Please be assured that we have sent your query to the LTE Team for further assistance, they will be in contact with you.
Your reference number ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Hi sabeeha-moolla,
Thank you for making contact with us.
Please be assured that we have sent your query to the LTE Team for further assistance, they will be in contact with you.
Your reference number ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Hi - me again
Despite the diagnostic saying that i need the aerial, i have still not be assisted.
I notified the techician if i was not assisted as promised i wish to cancel with immediate effect.
I have once again tried caling your offices with no assistance and i have spent over R500 rand in calls.
Could someone please urgently call me to assist me with cancelation with immediate effect.
Kind regards
Hi - me again
Despite the diagnostic saying that i need the aerial, i have still not be assisted.
I notified the techician if i was not assisted as promised i wish to cancel with immediate effect.
I have once again tried caling your offices with no assistance and i have spent over R500 rand in calls.
Could someone please urgently call me to assist me with cancelation with immediate effect.
Kind regards
Hi
To date I have still not been assisted - I have not received any feedback regarding my antenna.
Please advise if I will ever be receiving the antenna and if not then what are my options.
I am highly frustrated as even social media complaints are not receiving assistance and I complained only after already being at my breaking point.
i hope now someone is able to assist me.
Kind regards
Sabeeha Moolla
Hi
To date I have still not been assisted - I have not received any feedback regarding my antenna.
Please advise if I will ever be receiving the antenna and if not then what are my options.
I am highly frustrated as even social media complaints are not receiving assistance and I complained only after already being at my breaking point.
i hope now someone is able to assist me.
Kind regards
Sabeeha Moolla
What is sad is that Telkom does not even take the time to address social media complaints...
definately going to look into reporting the matter to the regulator
What is sad is that Telkom does not even take the time to address social media complaints...
definately going to look into reporting the matter to the regulator