LTE Lies and signal issues

LTE Signal I bought 10GB LTE data yesterday wanting to use it, but surprise surprise telkom tells me I need to OPT in on out of bundle. Spoke to telkom helpdesk 9 different times over a four hour time period. No help at all. We checked my phone settings. checked the coverage map. It all states it needs to work,but it doesn't. I tried speaking to a supervisor, being promised they will phone me back within 30min. WHAT A LIE. I want to reverse the data bundle purchuse and remove my money from Telkom to buy data from another provider. DOes the CEO from telkom know what lies his staff speak and poor service his company gives.

Mabe I need to Put an AD on a billboard as well.(no idea where I will get the money for that,but mabe they will phone me back then)