LTE = Latest Terrible Experiance

<p>On 16/02/2017, I contacted 10210 to report that my LTE router (received from Telkom) is not working properly since 11/02/2017. . The router intermittently does not broadcast a wifi signal (so my devices can't connect), when it does broadcast a signal it regularly drops connection to my devices. Previously (since installation) it worked well.</p> <p>After explaining my entire story I was told to rather contact 081180. I did so. After speaking to one lady, I was abruptly transferred to another, and finally I lodged a complaint (ref: ********** 9). On 18/02/2017 I receive a call that the technicians did try responding but they didn't know where my home is?? I gave my address, and the lady says she'll email the department, and CC me, which she did. She said they should call by the next week to arrange a call out. No such arrangement happened. In the meantime my router is still not working…</p> <p>I have tried contacting you guys over Facebook….but a different person answers all the time, and they just promise to get back and never do!</p> <p>I am disgusted by this service …I have been a loyal on-time paying subscriber for years!</p> <p>Also, ever since I got the smart broadband package, I was promised that the outside antenna will be installed, but it never was</p>