1 reviews | Active since Mar 2017

01 Mar 2017, 21:13

LTE is terribly slow

<p>I ordered Telkom's LTE Internet for home use (uncapped) and was promised speeds of 50 - 90 Mps. The best I got at first was around 33 Mps and now a few months later I sit at about 6 Mps. I have complained officially and nothing changes. They are very quick to sell the product, but when you are paying your monthly installment then it seems that they no longer give a damn and are happy for customers to sit with disgusting service at all levels.</p>

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Replies (2)
Telkom
Telkom's reply02 Mar 2017, 12:02
Official

Good day John,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback.

Your reference number is ***3

Regards,

Busi

Telkom Social Media Team

***

Best regards,

's update20 Jul 2017, 14:23
Reviewer Update

Hello,

The internet is still terribly intermittent in terms of speed - what I'm after is a stable connection even if it isn't at 50 Mbs. 30 would be great, but I'm nowhere near this averaging about 17... and often slower...