LTE is a farce!!!

Logged a call THREE WEEKS ago for my new LTE that isn't working. This after Telkom convinced me that its better than ADSL (I had no issue with ADSL for the years i've had it).<br> <br> On the first call, i'm told that it will not take longer than 3 working days. Its been 3 weeks and has cost be a fortune in calls to find out what is going on. Been calling them every second day now and get the same old run-a-round... same old story - we will escalate OR they didn't update the system OR ill resend the call to technical dept etc. etc.<br> <br> So - again im holding for Telkom to find out what is happening (45 min now). <br> <br> Will they refund me for the calls i've made AND FOR THE LACK OF SERVICE? Or will they just demand and deduct a months' fee although I haven't had LTE for three week?