LTE Internet is very slow to no internet for days

Telkom's internet (LTE that is suppose to be lightning fast), has been incredibly slow since Friday the 19th of Feb 2016. I've enquired and reported the slow internet several times with no results.<br> <br> We pay for a service and that service is not being delivered. Also no one can give me answer on what is going on or how long it will take.<br> <br> It is not just me, my whole family uses Telkom and all of us suffer with limited to no service.<br> <br> I work from home and I can not work without internet. Will they refund me for getting another service providers sim card and buying additional data?