LTE Internet Connection

<p>I took a contract with Home Cloud Soultions for LTE super fast internet from home from +- September 2016. I had continual problems with the speed of the Internet and after numerous mails and facebook messages to Home Cloud Solutions, I was eventually contacted by Telkom (Agent for Home Cloud) to have a Technician come out to improve the speed of our Internet. However, due to my "area" in Hillary Durban, the signal would remain weak.</p> <p>I accepted the fact I would only receive a Internet speed of less than 10mbps.</p> <p> </p> <p>Now further headaches appear.</p> <p> </p> <p>Telkom do the Debit Order for Payment from my account. Not me doing a money Transfer, Telkom does the Debit Order.</p> <p>I arrive home on Monday 28.11.2016 to find my Internet is off. I contact Telkom (081180)to find out if they are experiencing any problem with the Internet connection, only to be advised they do not and THEY have disconnected my Internet for non payment????</p> <p>I advise Telkom THEY do the Debit Order directly from my Account and have taken the following amounts from my Bank Account:</p> <p> </p> <p>25.10.2016 an amount of R799.00</p> <p>25.11.2016 an amount of R1 433.00 (debit order details "TELK ********** 31" on my Bank Statement)</p> <p> </p> <p>Telkom should have done it the other way around. They should have taken on 25.10.2016 an amount of R1 433.00 being for that month and the previous month. Then they should have taken an amount of R799.00 on 25.11.2016.</p> <p> </p> <p>Either way, all the monies due have been paid as Telkom did the Debit Order but they were at fault for not taking the R1 433.00 as the first Debit.</p> <p>I was advised by the consultant (081180) on Monday 28.11.2016 that we are correct that it is Telkom's error and it will take 72 hours for my Internet to be switched back on and am given a Reference ********** 2. When I asked for the contact details for "Accounts" dept or the "people" who switched my Internet off, I am told they contact in and I cannot contact them????</p> <p>Now of no fault of mine, my Internet is off for 72 hours and my Wife cannot do any Bussiness Internet transaction from home.</p> <p> </p> <p>I again contact Telkom 081180 on Thursday 01.12.2016 from my Work premises at +- 10am but I go through all the same questions etc etc and get absolutely nowhere, so I decide to wait till I get home. At +-4.15pm I contacted Telkom again on 081180 as my Internet was still switched off. I give Mabalu my ID number and Reference number ********** 2. he advised we are correct and the 72 hours will expire tomorrow, Friday 02.12.2016 and my Internet would be up and running again. Garanteed.</p> <p>Low and behold I get home Friday 02.12.2016 and my internet is still off. I decide to wait as it may come back on in the evening. No such luck</p> <p>Saturday morning 03.12.2016 at +- 8.30am I contact Telkom again on 081180, give my ID number and reference number ********** 2. I get the same no help response, however, this time I demanded a contact number for Telkom Accounts Dept as I am now being told it is with "Accounts". I am given 0 ********** 28.</p> <p>I then contact Telkom on ********** 328 only to be voice recording notified that their hours are everything but the weekend.</p> <p>So now 72 hours are gone and I must wait the whole weekend for Monday 05.12.2016 before i can continue with this problem.</p> <p> </p> <p>Monday 05.12.2016 at my work premises, I contact telkom 0 ********** 28 +- 8.30am and give my ID number and reference ********** 2 to the Telkom Consultant. She advises will transfer me to SABC????? When I get transferred, I give the Reference number and when I explained it's to do with my LTE Internet line and run through the whole process all over again, I am advsied I will be transferred to that Department????</p> <p>During the call transfer, I get cut off???</p> <p> </p> <p>I decided to contact Telkom 081180 again from where it all started.</p> <p> </p> <p>I gave Lundiwe my ID and reference number ********** 2 and again explained my frustration and hopefully can sort this out.</p> <p>Lundiwe advised the amount of R799.00 Telkom took by Debit order from my account is reflecting, however, the amount of R1 433.00 taken by Telkom via their Debit Order on 25.11.2016 (monies deducted from my Account reference on my Bank Statement "TELK ********** 31) is not reflecting. I advised Lundiwe it reflectes off my Bank Statement Telkom 25.11.2016 R1 433.00 debited. Lundiwe advised it will take (x7) days to reflect at Telkom. I advised (x7) days are gone.</p> <p>I further advised Lundiwe, Telkom initiate the Debit Order and they faulted, so going forward if Telkom faulted on the Debit Order amount, my internet would be switched off and I would have to wait "x7 days" for it to reflect. Lundiwe advised unfortunately there was nothing she could do further.</p> <p> </p> <p>The Operator advises calls may be recorded. All my calls I made to Telkom should be recorded. Now I don't know what else to do or who to contact at Telkom that will not give me the run around and be proffessional as they have taken their monies but I cannot get any progress to switch my Internet back on, even if it was the fault of Telkom themselves.</p> <p> </p> <p>Please help.</p> <p> </p> <p>Thank you</p> <p> </p>