SD
Schaun D
1 reviews | Active since May 2017
07 Jun 2017, 21:13
LTE Internet
<p>Thank you for the fantastic feedback telkom. You guys are useless. Nobody can get back to me or send me details of anyone I can contact. Oh but wait i am sure you will reply saying a technician will contact me<br />Shortly and my query is being attended to. Never had such useless service from any company in my life before..... LTE speed been terrible for over a month and all I get told is we working on the problem. Very quick to debit my account each month but cannot fix any problems.. </p>
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Replies (6)0
Replies (6)
Telkom's replyOfficial
08 Jun 2017, 13:40Hello Sdebbo
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply08 Jun 2017, 13:40
Official
Hello Sdebbo
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
SD
Schaun D's updateReviewer Update
09 Jun 2017, 22:09Hi Noleen! So how long will I have to wait for this problem to be sorted out? It's been over a month now and still all I have been getting is reference numbers and telkom telling me the technical department is working on the problem and will be getting back to me shortly. A day or two is shortly, over a month is not.
SD
Schaun D's update09 Jun 2017, 22:09
Reviewer Update
Hi Noleen! So how long will I have to wait for this problem to be sorted out? It's been over a month now and still all I have been getting is reference numbers and telkom telling me the technical department is working on the problem and will be getting back to me shortly. A day or two is shortly, over a month is not.
SD
Schaun D's updateReviewer Update
11 Jun 2017, 20:34Hi Noleen!
Please can you send me email or contact details of someone in charge of Telkom's technical department here in CT.
SD
Schaun D's update11 Jun 2017, 20:34
Reviewer Update
Hi Noleen!
Please can you send me email or contact details of someone in charge of Telkom's technical department here in CT.
Telkom's replyOfficial
13 Jun 2017, 14:20Good day
Apologies for the delay, may you kindly private message us the number in question or ID number as well as your physical address for us to assist you urgently. To speak to a technician kindly contact 081 180 our consultant will transfer you to a technical department.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
Telkom's reply13 Jun 2017, 14:20
Official
Good day
Apologies for the delay, may you kindly private message us the number in question or ID number as well as your physical address for us to assist you urgently. To speak to a technician kindly contact 081 180 our consultant will transfer you to a technical department.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
SD
Schaun D's updateReviewer Update
13 Jun 2017, 14:30Hi
I have probably given my details to Telkom about 10 times and I kept getting asked the same thing. Why are they not saving my details on the system? No wonder it takes how many months to to try get a answer and solution out of telkom. I have called that number numerous times and all I get told is we working on the problem.
***
7 Azure Crescent, Burgundy Estate CT
***
SD
Schaun D's update13 Jun 2017, 14:30
Reviewer Update
Hi
I have probably given my details to Telkom about 10 times and I kept getting asked the same thing. Why are they not saving my details on the system? No wonder it takes how many months to to try get a answer and solution out of telkom. I have called that number numerous times and all I get told is we working on the problem.
***
7 Azure Crescent, Burgundy Estate CT
***
SD
Schaun D's updateReviewer Update
27 Jun 2017, 21:49Hi Telkom
Next week it has been 2 months since I complained about my internet speed and still all I am told is they are busy trying to figure out the problem. How on earth can it take nearly 2 months to sort out a problem. Still you are very quick to debit my bank account every month even though the problems and issues have not been sorted out yet.
SD
Schaun D's update27 Jun 2017, 21:49
Reviewer Update
Hi Telkom
Next week it has been 2 months since I complained about my internet speed and still all I am told is they are busy trying to figure out the problem. How on earth can it take nearly 2 months to sort out a problem. Still you are very quick to debit my bank account every month even though the problems and issues have not been sorted out yet.