LTE Huawei - you do not respond!!!!!!

You guys gave ridiculous response to my previous post on this subject and then did NOT respond to my response which i repeated below. You have totally messed up the good experience I was having - now you will have to cancel the contract because you are NOT delivering. I cannot buy a topup. Your support is TERRIBLE. When I eventually do speak to a consultant and ask for the data department, I get put back to switchboard and have to start ALL OVER AGAIN!!!<br> <br> This is what I last said. Read it and CALL ME - PLEASE!!!!!<br> <br> I wish you guys would LISTEN! This is a data modem !!!! I cannot make calls on it. YOUR modem is capturing the VOIP calls I make through a VOIP provider and is billing me at cell phone rates. You have billed me for over R400 of calls in the past two months which I should NOT be able to make. Meanwhile we have reduced my permanent spend limit to R1 which should stop these calls being able to be made, but that is not a real solution. Before responding to a complaint, apply your mind to the issue