LTE Help Needed

Item: Telkom
Rating: 1
Author: Wanda H

<p>Good day, I need urgent help. I app**** for LTE wireless broadband which was approved last week. My Telkom ADSL line is being disconnected on 11 June and then I wont have internet. When can I expect my LTE modem? I called 10217 to move the cancellation date of the ADSL and the agent said it is not possible?? </p>

Helpful (0)

Replies (3)

Telkom's replyOfficial

08 Jun 2016, 08:31

Hi ruby321

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom's reply08 Jun 2016, 08:31

Official

Hi ruby321

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Wanda H's updateReviewer Update

07 Jul 2016, 08:10

Please I demand to know what is going on. I have had enough now. You have just sent me a bill for 2 months rental for the LTE and expect me to pay it when you have not done the installation of the antenna therefore I am sitting with a pathetic service that keeps dropping. I am reporting this incompetence to the Commissioner of the Consumer Protection today and you can have your nice product that is lying here in the box back

Wanda H's update07 Jul 2016, 08:10

Reviewer Update

Wanda H's updateReviewer Update

04 Sept 2016, 08:22

Thanks for going the extra mile to get this resolved

Wanda H's update04 Sept 2016, 08:22

Reviewer Update

Thanks for going the extra mile to get this resolved

LTE Help Needed

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