LTE has not been cancelled (***)

I have sent through a cancellation request for my LTE service at home, I got a reference number of ***6 via SMS on the 27/05 and then another sms to say that the fault reference ***6 has been canceled (30/05)

No one phoned me and I put the request to cancel my service well within the 30day period and up until now no one has contacted me but my request to have my service cancelled, has been cancelled

So that means on their system, my account is still active.I want my line canelled but now I have to wait another 30days and I have to pay them for another month for a service that I am not even using!!!!

What kind poor service is this from one of the biggest ISPs in the country TELKOM is an utter joke!!!!

I need help to get my LTE cancelled!