1 reviews | Active since May 2015
LTE Extremely slow after 6 PM
<p>Good day</p> <p> </p> <p>I purchased LTE from Telkom about 6 months ago. For the first 3/4 months it was working very well. So well infact that i cancelled my DSTV subscription and streamed all my content via Netfliks, youtube and VesseI. I was able to stream 4K with no problem whatsoever. Lately, i can heardly stream anything. It is so slow! i cant watch anything because it constantly buffers! During the day i get up to 50 Mbps, but at night when im actually at home, i only get up to 0.5 Mbps! I know there is nothing wrong with my setup. I have logged numourus support tickets, but my problem remains. </p> <p> </p> <p>Unfortunatly its a 2 year contract, and as a consumer, i feel extremly dissapointed in Telkom service and support. Is there any way to cancle the contract withou having to pay a penalty? </p> <p> </p> <p>Kind Regards</p> <p>Stefan Crous</p>
Telkom said the promotional packages will be “capped at 150 (customers) per base station to ensure a high quality customer experience with the service”. This is not the case! Im am heavily throttled at peak times! And supposidly that was the reason for the 150 customer cap per base station! I think i should start throtteling the amount of money I pay Telkom! Does anyone know if there is a SLA for the LTE service?
Telkom said the promotional packages will be “capped at 150 (customers) per base station to ensure a high quality customer experience with the service”. This is not the case! Im am heavily throttled at peak times! And supposidly that was the reason for the 150 customer cap per base station! I think i should start throtteling the amount of money I pay Telkom! Does anyone know if there is a SLA for the LTE service?
Terms and Conditions: SmartBroadband Uncapped Wireless (Contract)
https://www.scribd.com/doc/***/SmartBroadband-Uncapped-Wireless
It seems like im being throttled even if i use steaming services, apposed to torrenting my content. How is that fair? Im sticking to the rules you set out, and im still being throttled!
Terms and Conditions: SmartBroadband Uncapped Wireless (Contract)
https://www.scribd.com/doc/***/SmartBroadband-Uncapped-Wireless
It seems like im being throttled even if i use steaming services, apposed to torrenting my content. How is that fair? Im sticking to the rules you set out, and im still being throttled!
I called Telkom yet again to try and resolve my problem. The support technician didnt even know what MBps is and when i asked for a reference number she gave me her name!
Ref: Nokululeko --> This is not what a refence number looks like. Meaning i will have to explane myself to some call centre agent yet again! Wasting my time and money!!!!!!!!!!
I called Telkom yet again to try and resolve my problem. The support technician didnt even know what MBps is and when i asked for a reference number she gave me her name!
Ref: Nokululeko --> This is not what a refence number looks like. Meaning i will have to explane myself to some call centre agent yet again! Wasting my time and money!!!!!!!!!!
Case Number: ***2
Case Number: ***2
Hi stefcrous
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Hi stefcrous
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Good day
It has now been 10 day since i wrote this review and nothing has been done!!! Please send me your SLA. My patience is running thin and if nothing is done, ill be forced to contact my lawers. What a SH*T service!
Regards
Stefan Crous
Good day
It has now been 10 day since i wrote this review and nothing has been done!!! Please send me your SLA. My patience is running thin and if nothing is done, ill be forced to contact my lawers. What a SH*T service!
Regards
Stefan Crous
Good day
I have been waiting for a Telkom technician to contact me. I still have a problem with my internet at peak times. If nothing is going to be done, please explain to me how I can cancel the service.
Kind Regards
Stefan Crous
Good day
I have been waiting for a Telkom technician to contact me. I still have a problem with my internet at peak times. If nothing is going to be done, please explain to me how I can cancel the service.
Kind Regards
Stefan Crous
Good day
Im done! Please send me the documents for canceling the LTE internet contract. It has now been over a month and I still have problems with my internet. Nobody has contacted me to even try and resolve the problem. 1 Mbps in peak times is just not good enough! (Quality internet my ****ing ass! 150 customers per base station BULL****!)
I too want to enjoy my content after work just like everybody else. I will get more value by ordering a normal capped fiber or ADSL line from Afrihost or Mweb. Im still waiting for the SLA agreement, because I still feel like Im paying for a service that is not delivered (not as advertised, anyways).
To be honest, I would just like to return the router and forget I ever had the service.
If anybody could point me into the right direction it would be greatly appreciated. I don't want to pay a penalty for canceling the contract because Telkom cant uphold their side of the deal.
Kind Regards
Stefan Crous
Good day
Im done! Please send me the documents for canceling the LTE internet contract. It has now been over a month and I still have problems with my internet. Nobody has contacted me to even try and resolve the problem. 1 Mbps in peak times is just not good enough! (Quality internet my ****ing ass! 150 customers per base station BULL****!)
I too want to enjoy my content after work just like everybody else. I will get more value by ordering a normal capped fiber or ADSL line from Afrihost or Mweb. Im still waiting for the SLA agreement, because I still feel like Im paying for a service that is not delivered (not as advertised, anyways).
To be honest, I would just like to return the router and forget I ever had the service.
If anybody could point me into the right direction it would be greatly appreciated. I don't want to pay a penalty for canceling the contract because Telkom cant uphold their side of the deal.
Kind Regards
Stefan Crous
Nothing has been done!!!!!! Nobody has contacted me and im still apying for this service. Do i need to take legal action? Will not be paying a penatly for canceling the contract because telkom cant uphold their side of the deal!
Nothing has been done!!!!!! Nobody has contacted me and im still apying for this service. Do i need to take legal action? Will not be paying a penatly for canceling the contract because telkom cant uphold their side of the deal!
Telkom please stop throttling me. I have been struggling with my LTE internet for a few months now. I don't want to cancel the 2 year contract. I just want the service to work. A technician was at my home to see if there is anything wrong with my infrastructure, but there are no problems during the day. At 6:23 exactly, my internet is throttled from 50 MBps to 0.9 MBps. Don't tell me the network is busy. That is bullsh*t. There are only 150 people on the base station for a reason.
Telkom please stop throttling me. I have been struggling with my LTE internet for a few months now. I don't want to cancel the 2 year contract. I just want the service to work. A technician was at my home to see if there is anything wrong with my infrastructure, but there are no problems during the day. At 6:23 exactly, my internet is throttled from 50 MBps to 0.9 MBps. Don't tell me the network is busy. That is bullsh*t. There are only 150 people on the base station for a reason.