JB
Jan B

1 reviews | Active since Jul 2017

26 Jul 2017, 14:14

LTE Entertainment bundle

<p>Telkom advertises the entertainment bolt for their clients on ADSL and LTE. This is advertised as the NETFLIX and SHOWMAX data supply.</p> <p> </p> <p>Only after signing up to the entertainment bundle, Netflix and Showmax, I realised that the Netflix usage is coming from my normal LTE data.</p> <p> </p> <p>Telkom says it is stated in the small print T&C's. But on the normal page it states that the entertainment bolt on is for NETFLIX and SHOWMAX.</p> <p> </p> <p>Even after pointing this out to telkom, they insist they are not in the wrong.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply28 Jul 2017, 08:56
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,