LTE Enquiry Ignored

I have been trying for almost 3 weeks to get somebody from Telkom to contact me regarding their LTE service.<br> I have done the following:<br> - Visited 2 brances (Menlyn Mall and Centurion Mall) and none of them could assist me.<br> - Asked on Telkom's website to send somebody to my house to give me a demo on their LTE service. Nobody has contacted me.<br> - I actually ordered the service online with the hope somebody will contact me as it says at the end of the order that somebody will contact me. Nobody has contacted me almost 2 weeks after placing the order.<br> - I have left messages on their Facebook site but here you only get a response saying somebody will contact you but nobody does.<br> - I have contacted them via Messenger (FB) and again you are told somebody will contact you but nobody does.<br> If I did not know any better I would have thought Telkom is a **** since you never get to speak to a real person.<br> WHY is it so difficult to get somebody to assist me with a new LTE contract??????