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Quintin R

1 reviews | Active since Nov 2015

06 Mar 2016, 19:05

LTE - Durmonte Area

I needed Internet for my business which I am running from home. <br> <br> I am battling day in and day out with network coverage in my area. it was fine the first month or two and then it went down hill. <br> <br> I have logged about 3 queries to fix the issue, and even been to their stores few times. No success. <br> I have even asked if I can rather cancel the LTE, cause it does not work for me and UPGRADE at a higher price to rather install a ADSL line due to this problem, but now I have to pay penalties if I want to cancel my contract in order to switch. <br> <br> It just sucks that I signed my self in a product that does not work for me, and I asked for assistance on my speed with no replies, as well as to pay more for a better internet line but it comes with a cost. <br> <br> Not really impressed with their assistance or even considering my option for a fixed line rather. <br> \Feels like it is only about the money\" <br> <br> *Vodacom at least phones me and say they can see my bill is high if I would like to switch contract package that would work better for me. <br> <br> At this stage im buying 5gigs of mobile data to run my internet, which is costing me a arm and a leg, cause the LTE never has signal or freezes."

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Replies (1)
Telkom
Telkom's reply06 Mar 2016, 19:27
Official
Hello quintinros,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is SM209354

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Telkom Social Media Team

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