LTE down in PE since 1pm in PE

Telkom LTE network in PE failed at 1pm today, the second time since 2017/10/25. It took 31 minutes on the phone to report the issue. I was told 72 working hours for feedback (not even resolution) which is 2018/01/02.

I work from home and this seriously impacts my productivity. It cannot be acceptable.

I have also just signed a 24 month contract after upgrading both my lines. I even try to convince my fiance to move to Telkom but I keep having to tell her, "Sorry the internet is down," or, "I have to go to the shop to upgrade," or, "sorry we were in the shop for 90 minutes."

This is all factually accurate and completely unacceptable.