LTE down and Telkom has no clue

<p>Our LTE internet has been down for a week, we have logged several calls with telkom, then they call back and say nothing is wrong. Even said we most go to telkom to test the router, router also tested fine at telkom. But after a week of exausting phone calls we still have no internet and obviously we must pay for the service.</p> <p> </p> <p> </p>