LTE - Disaster

<p>I took out the Futurehood LTE 24 month contract with Telkom. It was a dissater from the word go. Sales consultants not being truthful always lieing about when my LTE router & external will be dispatched. I spent literally hours just to get hold of someone to take my call. It took them almost three months to send a technician out to install my external antenna- how pathetic.</p> <p> </p> <p>The real problem that Im facing now is that Telkom dispatched the wrong external antenna to me, this so called super fast internet are super slow, im extremely dissapointed and annoyed with the customer service, always phoning and no one can help me always transfering me to another department. They shipped me the incorrect external antenna to boost my signal which dont even work, instead of sending me a A- XPOL 0002 (for people staying close to the LTE tower- like in my case) they send me the A-XPOL-0006 which are meant for people staying on the outskirts or far from the LTE tower.</p> <p> </p> <p>The speed that im getting are pathetic and drops to low as 0.2 megabit/s. I have been struggling to get someone to change the external antenna to the correct one so that I can use my LTE internet properly. Currently i buy data from my local cellular provider to supply fast internet. Its sad that I have to pay so much for nothing.</p> <p> </p> <p>Can someone please contact me urgently to resolve this as Im getting no joy with your customer service department.</p>