GR
Gareth R
1 reviews | Active since Nov 2015
29 Nov 2017, 09:50
LTE Device Carry over fee, but NO DEVICE RECEIVED?
Upgraded from 20GB package to 30GB package in May, but a device obligation carry over of R300 which I totally understand and not a problem. Telkom did not send new device for this package upgrade. Then in November when I again upgraded to the 30GB+30GB (Double Data) package I was billed R900 for a device obligation carryover but NEVER RECEIVED ANY DEVICE???
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Gareth R's updateReviewer Update
04 Dec 2017, 21:29Thanks for the response. If this matter is resolved as quickly I will certainly change this to a very positive review. The account holders ID number is ********** 097088. Account number ********** 69, mobile number ********** 332.
Kindly please either correct invoice to refund the R900 carry over fee billed for the device never received, or arrange for me to collect the device from a store?
Thanks!
GR
Gareth R's update04 Dec 2017, 21:29
Reviewer Update
Thanks for the response. If this matter is resolved as quickly I will certainly change this to a very positive review. The account holders ID number is ********** 097088. Account number ********** 69, mobile number ********** 332.
Kindly please either correct invoice to refund the R900 carry over fee billed for the device never received, or arrange for me to collect the device from a store?
Thanks!