Lte delivery and activation

I placed an online order 7feb2016 for uncapped broadband wireless at home (lte). Early march my contract details was confirmed over the phone with a 5-7day delivery promised. 4march the package was dispatched with courierit. Off the tracking system 7march since they handed it to an agent. After numerous calls from me with no callbacks it was delivered on the 18th of march. The contract stated the deliveryman would rica and within 24 hours the sim would be activated. The deliveryman did not know what rica was. The sim has not been activated yet on 22march. I had three online telkom chats telling me to go to the shop. Went to the shop in tichardsbay today ..they handed me a phone to call and hold for 10213..thereafter a new onlinechat telkom also said phone 10213. For 30minutes at the store there was no answer....and now after 1 hour still no answer on 10213. Additionally standing in the telkom shop queue in the inkwazi sentrum i phoned the shop number for 15minutes no one picked up..and i couldn't hear a phone ringing. *** or *** none work. I am very muvh regretting signing a two year contract with a company that is not concerned with service! \Dear valued customer\""