LTE Delivery

Have app**** online for LTE solution for my home in October. After 3 weeks I called back just to learn that they have lost my online application??? Restarted the process and money was deducted off my account on the 10 November 2015. Up to now I have not received my device. I have instructed Telkom to phone me before delivering the device. This was not done and courier company phone while at my property last week. I explained to the delivery guy that it was totally unacceptable and that they need to keep to arrangements made. He promised to personally deliver the device at my door today (01/12/2015). Yesterday the courier company phoned to confirm delivery. Again it was agreed that they will deliver today at 16h00. Again I got home to learn that they were in earlier the day to do delivery!!!!!! What must I do???? How do I get my device as phoning call center is a total waste of my time. They just keep on putting call thru to the next unhelpful individual that is unable and unwilling to assist.