1 reviews | Active since Feb 2016
LTE Deals - Misleading advertising & no service
In December 2015, I app**** for a new LTE data deal, which I was approved for. The deal included 10 gig daytime & 10 gig night time data & and a 40\ smart TV. First, the deal could not be loaded as there was no TV's on the system to load on the deal. This was fixed in January 2016. A new order was issued on 14 January 2016 with a 7 day delivery period for the TV. 2 weeks later I was told the TV was installed but they could not trace where. On 1 February 2016 a new order was issued with the same 7 day installation period and in a follow up conversation I was told they do not have stock. When I quoted the consumer act to supply a similar or better product as they are not able to supply the innitially ordered product, they stopped correspondence. I was in the shop yesterday, 8 February and the branch manager couverdly hides in her office. The installer does not answer there phones or messages and Telkoms customer care line is non existent. Could someone from Telkom please respond to this. In my opinion their advertising and service delivery do not correspond &
