1 reviews | Active since Feb 2016
LTE Deals - Misleading advertising & no service
I reported this issue about a month ago. To date I have had no positive feedback on the delivery and installation of the Samsung TV that I ordered. I have been billed for this product for 2 months usage but do not have the product. The accounts department says, pay the bill and then I can dispute the issue but, why pay for something I don't have. If I refuse to pay this inflated invoice, they have threatened me with the suspension of my account. I don't get feedback from Telkom on any of my queries. <br> Telkom offers in their adds a 40\, a 50\" or 55\" Samsung Smart LED TV. <br> According to the installers, INFRASOL, they do not have stock of the 40\" or 55\" TV's and have never even offered a 50\" TV to Telkom. what they do have in stock is a 48\" TV. <br> Proof of false and misleading advertising. <br> I can predict the outcome of this. My account will be suspended, I will be black listed for unpaid accounts and be forced by layers to pay the invoice, but I will not have received the product that I am invoice for. <br> When will these issues be sorted out. <br> Any feedback from Telkom will be appreciated. <br> "
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
