jH
jonathan H
1 reviews | Active since Aug 2009
23 Jul 2018, 10:19
LTE Data Usage
After been cutoff by the 12th of last month due to using up all my bandwidth according to Telkom even tho Ive had my account for more than 6 months and never come close to using my monthly cap. I now installed network monitors on all 3 devices and screenshot the Telkom apps usage stats every day.
i went into the store Sat to query the apps usage stats as I wanted to make sure I didn't use any of my day time data and was explained how the stats are separated. However, after staying up till after 12 to make sure I downloaded between 12-7, I checked the stats this am and It's taken the data from both the nightime AND my daytime data!!!!
Please sort this out ASAP otherwise I will be cancelling my contract immediately and moving to an uncapped fibre provider
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Replies (2)
Telkom's replyOfficial
24 Jul 2018, 13:44Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply24 Jul 2018, 13:44
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
jH
jonathan H's updateReviewer Update
24 Jul 2018, 18:10All those details are in the complaint but here they are again :-(
*** let number
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jH
jonathan H's update24 Jul 2018, 18:10
Reviewer Update
All those details are in the complaint but here they are again :-(
*** let number
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