SB
Shayne B

1 reviews | Active since Feb 2016

26 Feb 2016, 22:24

LTE Data usage

We activated our LTE 10GB subscription last week Wednesday and by Sunday we had used 4GB with no major downloads. We had then run out of data as we were told we were only receiving 4GB pro rata for the month. We purchased 2GB additional data on Sunday and today the data has run out. We are not at home during the day and do not download at night.<br> <br> I want a precise breakdown of what we used our data on or otherwise I will simply cancel the contract. It is absolutely ludicrous that 6GB of data has been used in 9 days..absolutely impossible.<br> <br> I have never had problems with Telkom, but this is incredibly disappointing!!

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Replies (1)
Telkom
Telkom's reply26 Feb 2016, 22:48
Official
Hello shayne27,

Thank you for making contact with us

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

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Regards
Hazel
Telkom Social Media Team

Best regards,