LTE Data not allocated

I would like to lay a formal complaint against Telkom Mobile for unallocated 7.5GB LTE data purchased on 28 June, for ***.

I bought R99 data on the 28th of June. I was streaming on Showmax which is something I normally do. Within 2-3 hours I could no longer access the internet.

I believe all your calls are being recorded, please retrieve and listen to the information that was provided to me when I called your call centre. 1st response was that there’s an ongoing problem with LTE on that day and I was promised an update once the problem is solved.

I did a follow up and I was told to enquire with my bank as they see the data on the purchase history but the bank has not yet released the data, meaning it was not yet loaded. I also reached out on twitterX I was told to contact my bank.

I contacted my bank, investigated and confirmed that the data was loaded. So Telkom, please tell me which story is true?

I was highly inconvenienced as I had to buy additional data while waiting for this data to be loaded.

Form of recourse I would appreciate is a Refund my R99. I called last night for a balance enquiry and I do not have any night data that is set to expire on the 28th of July which further proves that there was no data that was loaded on the 28th of June?

Please look into this and provide feedback on what happened on the 28th of June.

Kindly advise on the escalation process should you not be able to assist me.