1 reviews | Active since Jul 2014
LTE data disappearing
I have an LTE package and my data has just disappeared. How can Telkom justify that they deduct from newer bundles and allow older bundles to expire. I had over 10GB for day and 10 for night surfer.
I expect feedback and proof that this was stipulated in the contract I signed.
OLDER BUNDLES SHOULD BE USED FIRST REGARDLESS OF HOW IT WAS PURCHASED.
Good day Saadeeq,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day Saadeeq,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,