JK
Jaun K

1 reviews | Active since Jun 2012

15 Oct 2017, 21:28

LTE coverage

Full LTE coverage and working router but for a couple of weeks the speeds stands at 0.31mbps. Up to 10mbps my ass! I know it is rare that it will go up to 10mbps, but seriously 0.31mbps in an metro city? Come on guys, dial up will actually be faster. I had to go off my wifi to post this for all websites timed out. Enough data left and account up to date.

0
Replies (4)
Telkom
Telkom's reply20 Oct 2017, 09:05
Official

Hi Gwannies,

Thank you for making contact with us, we tried contacting you with no luck.

We would like to assist further, kindly provide us with the affected physical address, Device used, affected number and ID number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

JK
Jaun K's update20 Oct 2017, 16:39
Reviewer Update
Herewith the details longed. I am not comfortable sending my perssonal ID number on this platform. 135 Becksberg Avenue Lyttelton AH Centurion Huawei B315s-***491
JK
Jaun K's update23 Nov 2017, 17:05
Reviewer Update
Still no reply? #dissapointed Jaun Kriel ***
JK
Jaun K's update22 Jan 2018, 19:10
Reviewer Update
3 Months later and the problem has still not been attended to and even worsened! Connected to wifi and no connection with exclamation mark next to wifi sign. Telkom mobile is pathetic! Telkom shop cant help, get disconnected when phoning client services after being transferred to how many people. What is the next step?