LTE contract issues unresolved

Hi<br> <br> I have a Telkom 3g contract (10GB + 10GB Internet Plus) which ends march 2016. I recently also took out an LTE uncapped contract for R599 per month, and informed the consultant over the phone that I would like to migrate my current contract to the new uncapped.<br> <br> He spoke to his manager and said that it would not be a problem. Usually there is a R1600 cancellation fee, but this would be waived on my old contract because I was migrating.<br> The new router and simcard were delivered on 03/07/2015, and activated 3-4 days later. I haven't used the old simcard since then.The old contract was supposed to be cancelled once the new one activated. <br> <br> However, since then I am still being billed on both contracts.<br> I have called the call centre on multiple occasions and the consultant (after speaking to their manager) agreed that the old contract should be cancelled since the new one became active. They said that they have escalated the issue, it will be cancelled and I will be refunded for the months that I was charged erroneously.<br> The consultant said that I will be charged the cancellation ,but it will be refunded. <br> Its now over 2 months.<br> <br> Please help to resolve this issue