LTE Contract ***
<p>Telkom Mobile installed a LTE router, no. ********** 870, at our offices with big promises of fast internet. 5 days later they took it back with excuses that the coverage was not good enough. We had to give them a letter for goods returned and they left with promises that the contract will never see the light of day as we were unable to use the router. We have been paying a monthly fee of R749.00 for something we have not got, and a service they never supp****, from that date. On 10 July 2016, we went to Telkom offices and cancelled the contract at their offices. That never happened. On the 6th of December 2016, we again went into their offices in Somerset Mall and cancelled the contract. We received reference numbers every time but nothing happened. Last reference we got was # ********** 6. Telkom Mobile is bad. How can we cancel this contract and get our money back? Do we have to go to court?</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day
Hope the message finds you well. This serves as a response to your inquiry as per reference on subject matter.
Please reply to the e-mail with the below ;
? Letter of returned goods
? Proof of deductions from your bank account
? Any relevant information related to your complaint
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Good Day
Hope the message finds you well. This serves as a response to your inquiry as per reference on subject matter.
Please reply to the e-mail with the below ;
? Letter of returned goods
? Proof of deductions from your bank account
? Any relevant information related to your complaint
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Akiel. Rep**** on 21/04/2017 allready. Please read your emails.
Attached please find a copy of an invoice and Bank Statements of four months where the deductions are clearly shown, with your references. You can check on your Bank Statements as well and you will find that the payment went off every month.
I have spoken to the Area Manager of Telkom Mobile (Donavan) who took the LTE Router back. He insures me that you will find the “Case Number” and the Event Log on my profile on your system. The letter of cancellation will be added to the profile.
You can phone him to clarify this.
Kind regards.
Chris Kotzé
Mobile: +27 82 **********
Mail: **********
Hi Akiel. Rep**** on 21/04/2017 allready. Please read your emails.
Attached please find a copy of an invoice and Bank Statements of four months where the deductions are clearly shown, with your references. You can check on your Bank Statements as well and you will find that the payment went off every month.
I have spoken to the Area Manager of Telkom Mobile (Donavan) who took the LTE Router back. He insures me that you will find the “Case Number” and the Event Log on my profile on your system. The letter of cancellation will be added to the profile.
You can phone him to clarify this.
Kind regards.
Chris Kotzé
Mobile: +27 82 **********
Mail: **********
The email with the attachments was sent to; ********** **********
Regards - Chris
The email with the attachments was sent to; ********** **********
Regards - Chris
Best regards,
Best regards,
Hi Telkom. It is now two months later and nothing has been done... We still must pay every month and we do not even have the router. When are you going to cancel this contract and when are we going to get our money back?
Hi Telkom. It is now two months later and nothing has been done... We still must pay every month and we do not even have the router. When are you going to cancel this contract and when are we going to get our money back?