MD
Martin D
1 reviews | Active since Jan 2014
07 Dec 2015, 11:02
LTE Compatibility
I upgraded my phone to a Samsung Galaxy S6. After a couple days I started wondering why the LTE/4G was not working. I phoned the customer care and they resent the settings unaware of the issue. This made no difference. I then googled the issue. I found out that Telkoms LTE runs on a band not compatible with my phone. I went in store at Greenstone and was told no phones exept the Huawei P8 is compatible. Why was I not told before the upgrade. I cannot use another device as I use a Galaxy Gear watch. I find this utterly disappointing and what is worse, where I work the 3G does not work but LTE does. Just not on my phone. So i am stuck on Edge. I want a solution not Telkoms default cancel your contract reponse.
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Telkom's replyOfficial
07 Dec 2015, 11:59Hello Mwdoyle,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply07 Dec 2015, 11:59
Official
Hello Mwdoyle,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team
Best regards,