DE
Donovan E
1 reviews | Active since Mar 2011
02 Nov 2015, 10:05
LTE change on plan
I am paying R499 for 10 gig and was promised that my contract would be updated to 30 Gig by Lutendo at the centurion branch. I was requested to send her an email and this is did on the 19/10/2015.<br> <br> I still have not had any feedback from her to date.<br> Well I will not be renewing my contract with telkom at the end of my contract.<br> <br> By the way my contract was changed without my knowledge to the year 2019. I am not going to stand in a cue for 1.5 hours again before getting helped at the centurion branch.<br> <br> Regards<br>
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Telkom's replyOfficial
02 Nov 2015, 11:07Hello Donno007,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the manager for a resolution.
Your reference number is SM163319
We apologise for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the manager for a resolution.
Your reference number is SM163319
We apologise for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,
Telkom's reply02 Nov 2015, 11:07
Official
Hello Donno007,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the manager for a resolution.
Your reference number is SM163319
We apologise for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the manager for a resolution.
Your reference number is SM163319
We apologise for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,