LTE cancellation refund

I requested cancellation of my LTE contract on 23 November 2019 and received confirmation that the contract was cancelled on 23 December 2019, I thought that this was great service because I see all the problems people experience when cancelling contracts with the Telkom. To my surprise my bank account was debited twice after the subscription was cancelled, I did not return the debit order as I was in the process of buying a house and did not want this to affect the outcome.

After 8 follow up calls (probably 6 hours on the phone) my case (reference ***4) is still not resolved, every time I speak to a person they promise high and low that the matter will be resolved and I will receive my refund (R2600 odd) in 10 days, 10 days later I have to sit on the phone again and hold for 40 + minutes to get the same story. The latest is that a lady by the name of Peggy made the payment and I need to call her on *** and find out why the money is not in my bank account. I don't think Peggy exists as I tried this number probably 20 times and left message but never heard from Peggy.

This is my last attempt to get help before taking the matter Ombudsman Services, I had to send bank statements account confirmation letters and spend another hour and a half on the phone today trying to get this resolved.

I have to mention that Andile Ngcobo who tried to help me today almost changed my opinion about Telkom, If he helped me on day one I would have never had to follow up. Thank you for your help Andile Ngcobo, I hope you don't conform to the normal service standards that Telkom seems to have.