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Sean M

1 reviews | Active since Dec 2009

04 Aug 2018, 17:15

LTE Cancellation Nightmare

I am trying to cancel my LTE service with Telkom, but keep getting referred back to the website to do it online. Cancel your services in NOT an option on my profile.

I tried calling the help line, only to be sent back to the web. How does Telkom sell you a product in a store and then expect you to cancel online. I am really sure the people in the store are smart enough to manage that.

So, anyone know how I can get of this roller coaster.

0
Replies (2)
Telkom
Telkom's reply10 Aug 2018, 11:26
Official

Good day seanmarx,

Thank you for making contact with us.

I was unable to follow up on this query, as the affected no was not provided.

Please respond privately with the affected no, and we will look into this.
Your reference number AI***.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

SM
Sean M's update10 Aug 2018, 13:26
Reviewer Update
Hi Igsaan Many thanks for getting back to me. I am trying to cancel my LTE router on this number ***, as well as the DSL line on ***. We have just had a fiber line installed, so don't need these to services. Up to now the service has been nothing but brilliant. Sadly, now that we need to cancel these two services, I am having a problem. I really cannot understand why it's not possible to go into a store and do this. I have logged into both the old portal and the new beta portal Nowhere on my profile can I see where to perform this task. The cancel option is on the *** profile, but not on the LTE profile. My account number is: Acc No. *** and my cell number is ***. Please shout if there is anything I can do additionally from my side. Thanks again for your help Sean