LTE Cancellation dragging on for 10 Months

Please find details below.<br> <br> Case Number: ***2<br> Case reopened: ***5<br> <br> I signed up for Telkom LTE 16/04/2015 at a Promotional Stand in Brooklyn. I used it for a few days and was experiencing intermittent signal and could barely get 3G and the signal was dropping to Edge and so I took the LTE Router back on the 27th of April in Brooklyn Mall. Johannes was the consultant that assisted me and helped me complete a cancellation form and received accepted the router. <br> <br> Telkom only sent Technicians THREE MONTHS LATER to test the signal at my house in August- after I told them I couldn't be at my house at that specific times because I work in Jhb but that if they want to come they can test it from outside my gate. <br> <br> After that I've received a sms a week or two afterwards stating that someone has tested the signal but without any feedback or report on what the technicians concluded.<br> <br> This case has been dragging on for almost 10 months and no one at the call centre or in Brooklyn or Fourways have been able to assist me. The call center keeps on \Escalating\" the case with no results.<br> <br> I want this cancelled with immediate effect."