kH
kryn H
1 reviews | Active since Apr 2017
19 Apr 2017, 11:12
LTE Cancellation
<p>Last year I took out a lte month to month plan as temporary internet solution from Telkom</p> <p>I cancelled the subscription after 3 months in December as I did not need it anymore , after cancelation Telkom decided to start invoicing me on a new number and I have been phoning, emailing and went to the shop a couple of times for the last 4 Months to get this matter resolved with no luck or any assistance </p> <p>I now received a sms saying my account has been handed over to Telkom Legal Services for collection and when I try to phone the number that was provided by the sms to explain the situation there is no answer </p> <p> </p> <p>I won’t advise anyone to ever take out a Telkom contract as you will never be able to get rid of it.</p> <p>And if you do manage to cancel the contract Telkom will just start charging you for a new one</p>
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Replies (4)
Telkom's replyOfficial
20 Apr 2017, 07:10Good day
Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply20 Apr 2017, 07:10
Official
Good day
Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
26 Apr 2017, 14:04Good day,
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply26 Apr 2017, 14:04
Official
Good day,
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
kH
kryn H's updateReviewer Update
29 Apr 2017, 17:14what email can i use where ill get a response ? and what do i say as i have send them emails for the last 4 months stating that i have cancelled the contract ?
please could i get contact details to telkoms legal team aswell as my credit record is going to **** due to telkom not being able to cancell a contract and holding me liable for the money that i dont owe ...
kH
kryn H's update29 Apr 2017, 17:14
Reviewer Update
what email can i use where ill get a response ? and what do i say as i have send them emails for the last 4 months stating that i have cancelled the contract ?
please could i get contact details to telkoms legal team aswell as my credit record is going to **** due to telkom not being able to cancell a contract and holding me liable for the money that i dont owe ...
kH
kryn H's updateReviewer Update
08 May 2017, 08:14So I get an email from telkom to say the contract is cancelled then they invoice me a week later?
kH
kryn H's update08 May 2017, 08:14
Reviewer Update
So I get an email from telkom to say the contract is cancelled then they invoice me a week later?