LTE - Call Back - But when???

Why is it that Telkom staff are unable to answer a simple question but more importantly, each gives a totally different answer. <br> <br> It is frustrating beyond! I was literally on hold 10213 for 2.5 hours (on my cellphone) and finally when I got through I was told its after hours and they put the phone down!!!!!<br> <br> I am trying to change my ADSL 10mb line t(which I think is ridiculous! - Pay for 10mb but get a 4mb speed) to LTE unlimited. I am very frustrated that I was never informed that the Modem (supp**** by Telkom) is not suitable for 10mb and should have received a new one. <br> <br> I have spoken to more than 5 people at 10213, each with a different answer. I have checked coverage (which their is. LTE only (no LTE Advance yet) and was told to do the change online, which i have.<br> <br> I have logged over 7 call backs on the website and not one call back. I also wanted to enquire re Telkom Mobile offerings but would have to speak to someone in another department, something i find odd but, I don't have the time to sit on the phone all day explaining myself over and over to different people, all with the same conclusion = nothing. <br> <br> Why is this so difficult to get some assistance?