MF
Merryl F
1 reviews | Active since Aug 2013
25 Nov 2015, 13:01
LTE Broadband - still waiting for installation
My LTE modem, antenna and sim card have now been delivered after my previous Hello Peter complaint. However, no-one has contacted me about installation - I would normally do it myself, but the antenna has to be installed professionally. In the meantime I'm being charged for the non-existent service!
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Telkom's replyOfficial
25 Nov 2015, 16:32Hello merryl4d,
Kindly be advised that we assigned the query to our Home Support Team and they will contact you to schedule an onsite visit.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM166585.
Regards,
Joshua
Telkom Social Media Team
Kindly be advised that we assigned the query to our Home Support Team and they will contact you to schedule an onsite visit.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM166585.
Regards,
Joshua
Telkom Social Media Team
Telkom's reply25 Nov 2015, 16:32
Official
Hello merryl4d,
Kindly be advised that we assigned the query to our Home Support Team and they will contact you to schedule an onsite visit.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM166585.
Regards,
Joshua
Telkom Social Media Team
Kindly be advised that we assigned the query to our Home Support Team and they will contact you to schedule an onsite visit.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM166585.
Regards,
Joshua
Telkom Social Media Team