LTE as Bad as Telkom's customer care

<p>14 November 2016 I submitted a Cancellation form to ********** - case number ********** 9 for account ********** 16. To this date NO RESPONSE from Telkom on this matter. I started complaining on Facebook - where I have had to tell my story 5 different times to clearly 5 different people... and still nothing, all I get is "apologies for the delay, further communication will follow" - but when??? It has been almost a whole MONTH with NOTHING happening. My contract ends Oct.2017 I know - but this LTE SERVICE I bought does not exist in my house (which is in the LTE zone) - I only use my cell phone's 3G at home, the LTE does not work, so I have been paying for 2 years for a service that does not work, or works VERY SLOW when it does work - how can I pay for something I am not receiving. No - I want out of this contract and I wish SOMEBODY can just respond and tell me "Yes Mrs Victor, sorry, we renaged on our end of the contract and thus we will cancel you contract with immediate effect, seeing that it has been a calender month already of us not assisting you at all, and we want to apologize for being so unprofessional" - that is all I want to hear. We now have Fibre to home, and I would much rather go that route, but I have to get this LTE cancelled first. But ja.... Telkom can't even respond to my emails or give answers and sulotions on Facebook, so HOW DO I GET THIS DONE????</p>