LTE Account issue not resolved

Item: Telkom
Rating: 1
Author: Marisma P

I have a LTE account issue that I am trying to sort out and I need Telkom to contact me in order for us to resolve this issue. They don't answer my emails, I am not receiving help from the call center, the Facebook page is not assisting either. How do I resolve this issue?

Helpful (0)

Replies (2)

Telkom's replyOfficial

26 Apr 2018, 12:41

Good day marisma-potgieter,

Thank you for making contact with us.

I have now escalated this query with management for assistance

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom's reply26 Apr 2018, 12:41

Official

Good day marisma-potgieter,

Thank you for making contact with us.

I have now escalated this query with management for assistance

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Marisma P's updateReviewer Update

26 Apr 2018, 13:17

After more than two years, Telkom came to light and resolved the issue at last. My refund was done and the issue is resolved. It is a pity we had to fight for two years but at least it has been resolved. Case closed.

Marisma P's update26 Apr 2018, 13:17

Reviewer Update