LTE-A Uncapped Wireless Broadband Antenna Installation

<p>Dear Telkom,</p> <p> </p> <p>I received my LTE-A Uncapped router and antenna on the 15th June 2016. It has now been 3 weeks without a single call or notification that a technician is coming to install my external antenna. I'm paying for a full service, of which I am only receiving half. When I called your help centre, the assistant told me that they have no way to contact the installation team.</p> <p> </p> <p>I see people have been waiting for over 2 months for the installation of their external antennas?!!</p> <p>https://community.telkom.co.za/t5/LTE/LTE-Uncapped-Wireless-broadband-Antenna-Installation/m-p/5251#U5251</p> <p> </p> <p>Who can I speak to in order to escalate this matter? </p> <p> </p> <p>Regards,</p> <p>Jacques</p>